Senior Associate

Roles and Responsibilities :

• Provide exceptional customer support to clients through phone calls, emails, or chats.
• Handle international voice processes with accuracy and efficiency.
• Process UK-based client queries related to insurance claims and policies.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 1-3 years of experience in BPO/call center environment.
• Strong communication skills for effective customer interaction.
• Ability to work on an international voice process (UK) with ease.
• Proficiency in processing insurance claims and policies.