The Role

Are you passionate about solving complex problems Do you thrive in a fast-paced environment Then there s a good chance you will love being a part of our Software Engineering Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Who You Are

You re good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you re open and borderless naturally inclusive in how you work with others.

Required Technical and Professional Experience

4-6 years of experience working as a ServiceNow software engineer on complex software projects
ServiceNow ITOM/CMDB Certification is mandatory.
Update and extend the data model (table changes, form changes and permissions) based on approved requests.
Review customizations applied to CMDB, if any, and suggest plans to move to out-of-box for any that do not have valid business justification.
Design and develop CMDB data load process for data loading.
Provide support for CMDB, Discovery, and Service mapping issues/defects including network access, permissions/credentials issue resolution by working with necessary support teams.
Provide support for complex problems related to the CMDB solution that are raised by the operation teams.
Configure and deploy standard reports and dashboards, including ServiceNow Out of Box CMDB Audit Dashboard
Remediate and close duplicate tasks on scheduled basis.
Creation of CIs e.g new application, technical service and business applications including associated relationships.
Configure and maintain ServiceNow mid-server for Discovery deployment.
Create and Enhance discovery probes and sensors, make minor modifications to patterns for requested and approved changes.
Review and maintain Configuration Item (CI) data integrity in CMDB utilizing CMDB Health dashboards and socializing CMDB data issues to ITSM process owners on an agreed frequency with client.
Perform operational activities to reconcile configuration item discrepancies.
Update configuration information for one or more configuration items, as required.
Address potential data quality issues and take remediating action as required.
Review and manage CMDB work queue and close tickets in a timely manner.
Work with the CI Owners and the Configuration Manager to resolve questions about CIs, data and other Configuration Management issues.
Perform discovery scans and address steady state discovery failures.
Maintain and update CMDB SOP documents including version control.
Interact with identified Stryker stakeholders, as needed, for the areas that are supported by the platform run support team.
For a solution deployed with ServiceNow Discovery
Configure ServiceNow MID-server for Discovery deployment
Enhance custom patterns (probes and sensors) for requested and approved changes
Create new patterns for new types of devices or requirements
Provide support for discovery/Service Mapping issues raised by the Configuration Manager or Configuration Librarian including network access and permissions/credentials
Work with support teams to resolve network access and permissions/credentials issues
Periodic updates to entry points.
Resolve discovery errors and credential errors.
Maintain Service Mapping schedules.
From HRSD Support Team scope
Kyndryl and Stryker will establish baseline after 90 days from contract start date and discuss new support requirements, if any.
Kyndryl provides 1 developer to deliver HRSD enhancements 100 hours per month (Mid to Large enhancements are not in scope).

Preferred Technical and Professional Experience

Bachelors degree in computer science, related technical field, or equivalent practical experience
ServiceNow certification.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Senior Associate II, ServiceNow Developer

Job Description

No Referrers Available