Senior Analyst - Business Systems

Apex Fund Services LLP
Posted on
Apex Fund Services LLP logo
Experience
2 - 6 yrs
Job Location
Pune, India
Vacancy
1
Designation
Senior Business System Analyst
Job Type
Not specified

Job Description

Application Support Analyst
Role Location: Sofia, Bulgaria
Department: IT
Employment Type: Full time
Role purpose
The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades.
Role Responsibilities:
  • Working as a part of a global team to provide application support across a number of applications in APEX Group.
  • Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue.
  • Define new services when required and perform regular updates of the service catalogue.
  • Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
  • Provide input and support to project related tasks such as new application implementations, new application upgrades and releases.
  • Follow the IT change management process when perform any changes in both PROD and NON-PROD environments.
  • Develop and provide effective dashboards and regular reports to support leadership and project teams.
  • Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
  • Create and maintain sufficient technical documentation and knowledge base and standard operating procedures (SOPs).
  • Provide response and deliverables related to audit and compliance requests.
Skills Required:
  • Fund administration applications
  • Service Now
  • SQL
  • IIS
  • .NET
  • MS Azure
  • Transfer agency
  • Payments
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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