Security Analyst

Security Operation Center (SOC) Tier1/Level 1

Incedo is a US-based consulting, data science and technology services firm with over 2,000 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

POSITION SUMMARY:

The SOC Analyst (Level 1) will use a variety of tools to investigate incidents and take immediate action or recommend a course of action to safeguard Incedos Managed Services Clients. The SOC Analyst (Level 1) is responsible for monitoring and responding to security related alerts triggered in the SIEM tool within Incedos Technology Partners Managed Service Clients. Primary responsibilities include incident triage, correlation of data from firewall, endpoint security, SASE and IPS logs; determining if a critical system or data set has been impacted; provides recommendations on remediation; and provides support for new analytic methods for detecting threats.

Role and responsibilities:

• Ensure that all SOC (Security Operations Center) tickets are handled and resolved within SLAs (Service Level Agreements).
• Perform detailed analysis of threats and security events, using sound analytical skills, knowledge, and experience, with a clear narrative to support conclusions.
• Maintain records of security events investigated, detailed notes of security incident resolution, and incident response activities, utilizing ticketing systems.
• Make situational incident response recommendations based on best practice security policies that address the client’s business need.
• Research and stay up to date with current security vulnerabilities, attacks, threat actors, security advisories and the MITRE Attack Framework.
• Manage, maintain, and monitor security alerting systems from remote communications sites to ensure company compliance.
• Create and run search queries in SIEM tool to help with identifying and troubleshooting security issues.
• Utilize tools (e.g., Wireshark, Nmap, PCap, etc.) to identify and map devices on the network.
• Open, track and close trouble tickets.
• Answer incoming hot line calls and monitor various e-mail accounts and act according to SOC procedures and processes.
• Interface with client through email, phone calls, and meetings or Aspire field personnel to mitigate security incidents.
• Assist with the preparation of SOC reports, research papers, and blog posts.
• Investigate and provide technical analysis of various security incidents and possible compromise of systems.
• Works as Tier I/L1 support and will work directly with Tier II/L2 and TIER III/L3 and NOC Engineers for issue resolution.
• Provide direct communication to affected users and companies on security incidents and maintenance activities.
• Maintain customer technical information within defined documentation standards.
• Obtain/maintain technical/professional certifications applicable to position or as directed.
• Communicate with customers, peers, team, and managers regarding incident and change management.
• Provide emergency on-call support on a rotating schedule.
• Perform other duties as assigned.

Qualifications: Education and Experience

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience of 2 to 3 years relevant experience.
• 1+ year of professional work experience in cyber security field
• 1+ year of experience with Security Event / Alert Management, Incident Response, and Change Management Processes
• 1+ year of experience handling security events related to Malware Detection and Analysis, Indicators of Compromise (IOC), Email Phishing, Endpoint Detection and Response (EDR)
• Knowledge of Runbooks, Playbooks and following Standard Operating Procedures

Shift Details: 24X7 3 Shifts Rotation

Work Location: Gurgaon