What youll do

SDET is responsible for ensuring the quality of enterprise CRM workflows, including sales forecasting, revenue operations, and customer lifecycle data across Salesforce and Gainsight. The role focuses on end-to-end validation of business-critical processes, data accuracy, and system integrations.

This position is an individual contributor role reporting to the Sr Manager, SDET.

Responsibility

Understand business requirements and create test cases, test scenarios, and test data
Execute manual testing for UI, functional, regression, and integration flows
Validate sales revenue forecasting logic (pipeline, ARR, renewals, churn)
Test Customer 360 data consistency and accuracy across integrated systems
Perform integration testing between Salesforce and Gainsight platforms
Support UAT (User Acceptance Testing) with business stakeholders
Identify, log, track, and retest defects using tools like Jira
Ensure end-to-end GTM workflow validation (Lead Opportunity Closed Won Renewal)
Collaborate with developers, QA, and business teams in Agile environment

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

9+ years of experience in manual testing / QA
Strong understanding of STLC, SDLC, and Agile methodologies
Experience in manual testing (functional, regression, integration)
CRM systems like Salesforce
Ability to validate data using SQL or Excel (basic level)
Understanding of SaaS metrics (forecasting, revenue, churn)
API Testing experience
AI functional testing experience for conversational chatbots, AI-based output validations for the business cases that implemented the AI in business workflows
Automating in-sprint stories and running them with weekly release cycles
Experience with production smoke test
Migrated / existing install customer test experience
Strong understanding and testing experience of sales, Roles, territories, integrations, and architecture understanding

Preferred

Exposure to Salesforce Customer 360
Familiarity with Gainsight, Gong
Performance testing experience using Jmeter
Nice to have Playwright experience, UiPath, or equivalent low-code tools
Hands on experience in implementing the automation frameworks
Good analytical and problem-solving skills
Team player with good communication skills and proactive reporting on project updates

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

SDET

Job Description

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