SD- Support Engineer

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.


If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Software Support Engineer

Experience Level: 1- 4 Years

Work location: Trivandrum

Key Responsibilities:

We are seeking a Support Engineer - Software Developer to manage, optimize, and enhance our cloud environments and applications. This hybrid role combines expert technical support with hands-on software development to build robust, scalable, and automated solutions.

• Provide expert technical support for cloud infrastructure (VMs, storage, networking, GKE) and applications, troubleshooting and resolving complex issues.

• Analyze logs and metrics to diagnose performance bottlenecks, security vulnerabilities, and application failures.

• Design, develop, and implement automation scripts and internal tools (Python/Go) to streamline operations, incident response, and infrastructure management.

• Contribute directly to application codebase improvements (e.g., FastAPI, observability, reliability, performance).

• Enhance monitoring, alerting, and self-healing capabilities for cloud infrastructure and applications.

• Participate in on-call rotations, performing root cause analysis and implementing code-based preventative measures.

• Collaborate with development teams to ensure operational excellence, scalability, and reliability in new features.

• Drive continuous improvement through proactive monitoring, performance optimization, cost management, and Infrastructure as Code (Terraform).

• Document technical tasks, procedures, and developed solutions for knowledge transfer and consistent operation.

Must Have skills:

Cloud & Infrastructure:

• Strong experience deploying, maintaining, and troubleshooting GCP services (Compute Engine, GKE, Cloud SQL, Cloud Monitoring, etc.).

• Proficiency in Linux administration and scripting (Bash, Python) for automation and system management.

• Understanding of service-oriented architecture and cloud design patterns.

Backend Development & Reliability:

• Hands-on experience with Python (FastAPI) for API development, debugging, and performance optimization.

• Familiarity with SQL/NoSQL databases and message queues (Pub/Sub, Kafka) for data investigation and building resilient systems.

• Expertise in analyzing logs and metrics (Cloud Logging, Cloud Monitoring) to diagnose issues and implementing observability features within application code.

Frontend Development & Support:

• Experience with TypeScript/Angular (and/or Flutter) for frontend development, debugging, and troubleshooting UI/API integration issues.

• Ability to diagnose and propose code-based solutions for common frontend problems.

DevOps & Automation:

• Proficiency in designing, implementing, and troubleshooting CI/CD pipelines (ADO CI/CD, Cloud Build).

• Strong experience with Infrastructure as Code (Terraform) for managing cloud resources.

• Proven ability to develop automation scripts and tools to improve operational efficiency and reliability.

General Engineering & Support:

• Excellent problem-solving and communication skills, able to articulate complex technical issues and solutions.

• Ability to work under pressure, resolve critical incidents, and drive long-term improvements through code.

• Strong documentation skills (runbooks, incident reports, technical designs).

• Proactive approach to identifying issues and implementing preventative measures via code/automation.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.?