Job Description
Role Overview
- Interview Mode: Face to face Interview
- Interview Date: August 22nd ,2026 Saturday.
- Job Location: Pune, Hyderabad, Bangalore, Chennai, Kolkata, Gurgaon
- Years of Experience: 4 to 12 years
Technical Expertise/ Skills & Experience:
1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment
2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys
PureCloud or any IVR system
3. Experience using Google DF and REST API for building the Bots
4. Working Experience in Google dialog workflows for interaction and routing
5. Development experience in Java, node.js would be must for Integration
6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST
API's using Node JS
7. Knowledge in Contact center technologies (including CRM and WFM) would be an added
advantage
8. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role
9. Experience in Agile frameworks, story boards, projects would be an added advantage
10. Knowledge on various components of Google CCAI.
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