Job Description
SAP Sales Cloud Functional Engineer
Location: Bangalore
Signify is amid the design, build and deployment of a global greenfield S/4HANA solution. To support the deployment and ensure stable operations and continuous optimization, we are establishing a global application maintenance organization.
The SAP Sales Cloud Functional Engineer is responsible for operational support in S/4 HANA deployments and supporting and optimizing SAP Sales Cloud solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient sales processes. The role focuses on functional support, issue resolution, system stability and operational effectiveness.
Key Areas of Responsibility
- Support Sales Business Process Owners, key users and project teams in maintaining SAP Sales Cloud solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level.
- Provide functional support across core Sales Cloud processes including Lead Management, Opportunity Management, Account & Contact Management, Activity Management, Visit Planning, Sales Quotations, Forecasting and Territory Management.
- Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
- Conduct impact analysis and testing to support quality delivery of changes and enhancements.
- Support Sales Cloud processes with strong integration across SAP S/4HANA, SAP ECC, Customer Master, Pricing, Order-to-Cash and other integrated business applications.
- Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day sales operations.
- Support business-critical sales processes ensuring continuity and timely issue resolution.
- Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness.
Critical Experiences and Skills
- Bachelors or Masters degree preferably in Engineering, Information Technology, Business Administration or a related field.
- Hands-on experience configuring and supporting cloud sales functionalities, including Lead-to-Cash workflows, custom business objects, multi-channel communication routing, Page Layouts, and standard integration flows via SAP CPI.
- Strong functional understanding of SAP Sales Cloud including Lead Management, Opportunity Management, Account & Contact Management, Activities, Visits, Quotations, Forecasting and Territory Management.
- Experience working in a global application maintenance support or production support environment including stakeholder management and cross-functional collaboration.
- Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions.
- Experience supporting business-critical sales operations.
- Good understanding of integration with SAP S/4HANA, SAP ECC and other enterprise applications.
- Knowledge of SAP Service Cloud is a strong advantage.
- SAP certification in SAP Sales Cloud is an advantage.
- Ability to work effectively in a global, complex and highly integrated business environment.
Grading Differentiators
- Good knowledge of SAP Sales Cloud functional processes and incident management practices.
- Operates independently within assigned functional scope and delivers with limited supervision.
- Able to resolve moderately complex functional issues across integrated SAP processes.
- Contributes effectively to support, enhancement and continuous improvement initiatives.