Work s within a global support team with shared responsibilities, willing to work and support 24/7 working model .
Has experience of handling technical service team, and deliveries for SAP CRM support.
Design and implement Best Practice SAP CRM solutions appropriate to Customer requirements and standards.
Leading CRM Technical Team.Responsible for SLA s of CRM delivery , service support , and Delivery of Technical Objects.
Must have a strong demonstrated commitment to customer service and be committed to pro
active review of processes and procedures to continually enhance service quality, service delivery and support.
Global Second Level , Third Level Support and Project work in SAP CRM .
Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA s .
Building Solutions that can be leveraged or reused across the organization.Build collaborative relationships with business partners .
Develops and implements CRM solutions coordinating applications across the enterprise.Perform multiple tasks under aggressive timeframes and competing deadlines.
Oversee the development of professional level technical and non
technical documentation .
Work closely with technical SAP CRM Service team to define and implement new functionality and product offerings based around the CRM platform.
Work globally within team to foster creativity, innovation and successful project delivery . Stays abreast of current and emerging trends in the IT environment.Tasks Responsibilities: (Major task and role person will have to perform list all the relevant points)
Must have a strong demonstrated commitment to customer service and be committed to pro
active review of processes and procedures to continually enhance service quality, service delivery and support.
Apprise the business as an expert SAP CRM consultant in IT
supported processes and analyse the requirements given by business while suggesting appropriate solutions for realising the SAP CRM process and development requirements.
Design and implement Best Practice SAP CRM solutions appropriate to Customer requirements and standards.
Can prepare specifications, estimates and solution documentation to support work completed .Excellent interpersonal and organizational skills with ability to communicate effectively with both technical and non
technical customers. Strong problem solving and analytical skillsWork s within a global support team with shared responsibilities, willing to work and support 24/7 working model . Global Second Level , Third Level Support and Project work in SAP CRM .Education Trainings: (Basic Professional)
University degree or Equivalent recognized degree.5 to 10 years experience as SAP CRM LEAD Consultant.
Experience of working in at least 3
Very good understanding of SAP CRM One Order framework . Mapping the Business Process with SAP CRM , Configuring the SAP CRM system according to the customer requirement.
Strong experience in SAP CRM SERVICES Module.
Should have strong understanding of CRM objects with handon working experience on Service Contracts, Service Order, Service Confirmations, Installed bases, Warranties, Internal Orders, DMR, CMR, Equipment, Service level Agreements, Counters in Service. Strong Understanding and experience in SAP CRM base configurations like transaction type, status profiles, organization structures, business roles, Web UI customizing , Integration with other SAP and Non
SAP systems. SAP CRM determination procedures like Events, Action Profiles, Organizational determination and related CRM customizing and configurations. Well Versed in SAP SD and SAP CRM Pricing Integration and other Master Data Replication, with working experience in SAP
SAP CRM SERVICE MODULE , SAP CRM Technical , SAP CRM Functional , SAP Cross module process flows.Soft Skills: (Inputs on soft skills required for role, like team management, communication, customer management etc)
Good Communications Skills.

SAP CRM Technical Consultant

Job Description

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