Job Description
Role & responsibilities
We are looking for a Salesforce Marketing Cloud Admin/Developer with an experience of 5-7 years. - Execute and manage email campaigns and journeys using Email Studio and Journey Builder - Develop and troubleshoot dynamic content using AMPscript and personalization logic - Manage Data Extensions, SQL queries, and Automation Studio workflows - Perform campaign validation, testing, preview, and deployment - Support distributed marketing / advisor communications use cases - Ensure data accuracy and proper segmentation Along with this, - Handle INC tickets related to SFMC and MOD (CRM) systems - Perform root cause analysis (RCA) - Troubleshoot campaign failures, data issues, and integrations - Ensure SLA adherence and timely communication - Coordinate critical issue resolution Preferred Skills - Financial services domain experience - Knowledge of SFMC APIs - Distributed marketing familiarity - Agile support model exposure
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