Salesforce Developer

Job Title: Salesforce Developer
Company: LIXIL International
Location: India
Department: IT Digital
Reports To: Leader, IT APAC
Job Purpose: This position is a highly skilled Salesforce Application Support Specialist to provide support to LIXIL International across APAC countries
This role is crucial for maintaining the stability and performance of LIXIL's Salesforce ecosystem, encompassing Sales Cloud, Service Cloud, Field Service, Marketing Cloud, and related integrations
The ideal position will possess strong technical expertise, excellent problem-solving abilities, and a collaborative approach to ensure a seamless user experience
This role involves troubleshooting complex issues, fulfilling service requests, advising on best practices, contributing to continuous platform improvement, and collaborating with LIXIL's internal teams

Responsibilities
Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications

Investigate, troubleshoot, and resolve escalated incidents, documenting root causes, solutions, and preventative measures

Fulfill service requests, including user management, data updates, basic configuration adjustments, and testing of Salesforce critical updates (currencies, custom metadata)

Provide specialized support for Salesforce integrations with Outlook/Google Suite, Single Sign-On (SSO), MuleSoft APIs, and other connected systems

Analyze and assess the feasibility of change requests, providing high-level solution overviews, detailed effort estimations , and recommendations to business leaders

Proactively identify potential issues and areas for improvement within the Salesforce platform, suggesting solutions for increased robustness and efficiency

Foster strong relationships with support teams, providing guidance, training, and knowledge transfer
Utilize designated communication channels

Maintain accurate and comprehensive documentation of all support activities, including incident reports, service request logs, and change request assessments
Contribute to regular reporting on support performance

Participate in the entire application lifecycle, focusing on coding and debugging

Perform unit tests to optimize performance

Assist in configuring Salesforce settings, profiles, roles, and permissions to meet user needs

Work with developers to implement minor customizations and enhancements to Salesforce objects, workflows, and processes

Qualifications
Bachelor's/Master's degree in Computer Science, Engineering, or equivalent industry experience

Minimum of 5 years of progressive experience in Salesforce delivery management, business analysis, and technology
2+ years of experience providing L3 Salesforce support in a complex enterprise environment

Deep understanding of Salesforce Sales Cloud, Service Cloud, Field Service, and Marketing Cloud

Proven experience with Salesforce configurations, customizations, Visualforce, Lightning Web Components (LWC), Aura components, web services, SOQL, Visual Force, Visual Studio Code/Eclipse IDE, Data Loader, Reports and Dashboards

Strong integration experience, specifically with Outlook/Google Suite, SSO, and MuleSoft

Hands-on experience with source control tools

Knowledge and experience with Salesforce static code analysis tools

Knowledge of CI/CD tools, Mulesoft, or integration with 3rd party systems (e-g
, SAP) is a plus

Familiarity with Agile and SDLC methodologies

Excellent analytical, problem-solving, and troubleshooting skills

Outstanding communication, interpersonal, and collaboration skills

Ability to work independently and as part of a distributed team

Salesforce certifications: Certified Platform Developer I &II are mandatory (e-g
, Administrator, Platform App Builder, Service Cloud Consultant are highly desirable)