Sales Manager

Role & responsibilities

We are seeking a dynamic and results-driven Sales Manager to lead the Personal Loans Cross-Sell business. The ideal candidate will be responsible for driving loan sales through existing customer relationships, managing a team of sales executives, achieving business targets, and ensuring high-quality customer acquisition and service standards.

Key Responsibilities

• Drive Personal Loan sales through cross-selling to existing customers and identified customer segments.
• Lead, motivate, and manage a team of sales officers/executives to achieve monthly and annual business targets.
• Develop and execute sales strategies to maximize loan penetration and revenue generation.
• Monitor team productivity, sales performance, and conversion ratios.
• Conduct regular coaching, training, and field support to enhance team effectiveness.
• Build strong relationships with internal stakeholders, branch teams, and channel partners to generate business opportunities.
• Ensure adherence to company policies, regulatory guidelines, and compliance requirements.
• Analyze market trends, competitor activities, and customer needs to identify growth opportunities.
• Maintain portfolio quality and ensure proper documentation and verification processes.
• Prepare and present sales reports, forecasts, and performance reviews to management.

Key Performance Indicators (KPIs)

• Personal Loan disbursement volumes
• Cross-sell conversion rate
• Revenue and profitability targets
• Team productivity and performance
• Customer acquisition and retention
• Portfolio quality and compliance adherence

Required Qualifications

• Graduate in any discipline; MBA/PGDM preferred.
• 5+ years of experience in Retail Assets, Personal Loans, or Consumer Lending.
• Minimum 23 years of team handling experience in banking, NBFC, or financial services.
• Proven track record of achieving sales and business targets.
• Strong leadership, communication, and relationship management skills.
• Good understanding of lending products, credit processes, and regulatory requirements.

Desired Skills

• Team management and people development
• Sales planning and execution
• Cross-selling and customer relationship management
• Negotiation and influencing skills
• Analytical and problem-solving abilities
• Proficiency in MS Office and CRM systems

What We Offer

• Competitive compensation and performance incentives
• Career growth opportunities
• Learning and development programs
• Dynamic and performance-driven work environment

Preferred candidate profile