Sales Executive

Job Summary:

The Sales Executive is responsible for managing the day-to-day operations of the university's brand shop, delivering excellent customer service, maintaining inventory, and promoting official university merchandise. The role requires strong communication skills, a customer-focused attitude, and the ability to maintain an attractive

retail environment.

Key Responsibilities:

• Welcome and assist students, faculty, staff, alumni, parents, and visitors.

• Promote and sell official university merchandise, including apparel, accessories,stationery, gifts, and souvenirs.

• Process billing, payments, returns, and exchanges accurately.

• Maintain stock levels and coordinate inventory replenishment.

• Conduct regular stock counts and inventory audits.

• Ensure proper visual merchandising and attractive product displays.

• Maintain cleanliness and organization of the store.

• Handle customer inquiries and resolve complaints professionally.

• Assist in planning and executing promotional campaigns, sales events, and university functions.

• Prepare daily sales reports and maintain transaction records.

• Coordinate with vendors and the procurement team regarding merchandise availability.

• Ensure compliance with university policies and retail procedures.

• Learning about the brand and its products on a regular basis.

Qualifications:

• Bachelor's degree

• 13 years of experience in retail sales, customer service, or store operations.

• Fresh graduates with excellent communication skills may also be considered.

Required Skills:

• Strong communication and interpersonal skills.

• Customer service orientation.

• Sales and negotiation skills.

• Basic computer proficiency (MS Office, MS Excel).

• Inventory management skills.

• Cash handling and billing experience.

• Ability to work independently and as part of a team.

• Problem-solving and organizational skills.