Sales Executive

Role & responsibilities

1. Sales, Conversion & Target Achievement

• Handle inbound leads and provide program details across all plans.
• Make outbound calls to old inquiries, past customers, and inactive leads to re-engage and convert.
• Conduct counselling discussions via call, WhatsApp, or video to guide customers to the right plan.
• Achieve monthly sales and conversion targets.

2. Customer Interaction & Relationship Building

• Understand the customers background, fashion journey, and entrepreneurial goals.
• Guide customers towards suitable membership plans with tailored recommendations.
• Maintain strong rapport and trust to encourage referrals and repeat business.
• Provide exceptional customer service with a consultative sales approach.

3. Lead Management & Outbound Engagement

• Call and re-engage leads from different categories:

a) Fresh leads

b) Warm leads (recent inquiries)

c) Old database leads

d) Previous customers

e) Leads generated through campaigns

• Maintain proper follow-up cycles until the lead is closed or marked inactive.
• Update CRM/lead sheets diligently with follow-up notes, status, and progress.

4. Business Growth & Upselling

• Upsell advanced plans or workshops where relevant.
• Share customer insights to improve lead quality and marketing strategies.
• Provide regular sales reports to management.

5. Reporting & Documentation

• Maintain daily, weekly, and monthly sales reports.
• Track conversion percentages and follow-up timelines.
• Provide regular updates and performance reports to management.

Requirements & Qualifications

• Minimum Graduate (any stream)
• 13 years of experience in sales, tele-sales, counselling, or education sales.
• Strong communication, convincing ability, and negotiation skills.
• Experience in handling both inbound and outbound sales calls.
• Target-driven and capable of working independently.
• Good command of English and Hindi.
• Basic computer literacy and familiarity with CRM tools.

Key Skills

• Inbound & Outbound Sales
• Customer Engagement
• Strong Follow-Up Skills
• Consultation & Presentation Skills
• Upselling & Cross-selling
• Time & Target Management
• Positive and Persuasive Attitude

Benefits

• Competitive salary + high incentives
• Learning & growth in the fashion entrepreneurship industry
• Professional and supportive work environment
• Performance-based career progression