Sales Executive

Position: Sales Manager (IC + Team Leadership)

Location: Gurgaon (Onsite)

Shift: US Shift, 6 days a week

Company Overview:

Cozy Corner Patios (Zip Cushions), headquartered in Colorado, USA, is a premium outdoor furniture company known for high-quality craftsmanship and elegant design. We take pride in delivering exceptional products and customer experiences at competitive prices. As one of the fastest-growing outdoor furniture brands in the USA, we offer strong growth opportunities for individuals who are driven to make an impact and grow with the organization.

Website: https://zipcushions.com/

Key Responsibilities:

Individual Contribution (Sales):

• Respond to inbound sales inquiries via email, phone, and chat with prompt and accurate product consultations.
• Engage with customers to understand their needs and guide them toward suitable product selections.
• Consistently follow up with leads to maximize conversions and revenue.
• Prepare order summaries, invoices, and coordinate with operations for seamless order fulfillment.
• Handle post-sale queries, delivery concerns, and ensure high customer satisfaction (CSAT).
• Track individual sales performance, conversion rates, and customer feedback metrics.

Team Leadership & Management:

• Lead, mentor, and manage a team of sales executives to achieve individual and team targets.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Train and onboard new team members on sales processes, product knowledge, and customer engagement standards.
• Ensure adherence to sales processes, quality benchmarks, and communication standards.
• Drive a high-performance culture focused on accountability, ownership, and results.
• Allocate leads effectively and ensure optimal team productivity.
• Identify skill gaps and implement training or coaching interventions.
• Collaborate with leadership to define sales strategies and improve conversion funnels.

Process & Strategy:

• Analyze sales data, trends, and team performance to recommend improvements.
• Enhance sales scripts, tools, and workflows to improve efficiency and customer experience.
• Build and maintain strong relationships with B2B clients and manage key accounts.
• Ensure all customer interactions reflect a premium, world-class brand experience.

Required Candidate Profile:

• Excellent communication skills in English (verbal and written).
• Proven experience in US-based sales processes with a strong track record of meeting or exceeding targets.
• Prior experience in team handling or mentoring sales representatives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to manage pressure, multitask, and drive team performance in a target-driven environment.
• Experience in voice, email, and chat support environments.
• Strong organizational and analytical skills.
• Preference for candidates with US accent training.
• Customer-first mindset with strong listening and problem-solving abilities.

Benefits:

• Competitive salary with performance-based incentives.
• Leadership opportunities in a fast-growing organization.
• Structured training and professional development programs.
• Collaborative and performance-driven work environment.