Experience
1 - 3 yrs
Job Location
Ahmedabad, India
Vacancy
1
Designation
Sales Executive
Job Type
ONSITE
Job Description
Sales Executive Jewellery Store
Industry
Retail E-commerce
Location
Ahmedabad
Openings
5
COVY Jewels PVT LTD
Job Summary
We are looking for a dynamic and customer-focused Jewellery Sales Executive to join our retail team. The ideal candidate will be responsible for delivering an exceptional in-store experience, driving sales, and building long-term customer relationships while maintaining high standards of product knowledge and store operations.
Key Responsibilities
- Welcome every customer warmly and professionally.
- Understand customer needs, preferences, budget, and purpose (wedding, gifting, daily wear, investment, etc.).
- Present suitable jewellery options including gold, diamond, gemstone, bridal, men s, and daily wear collections.
- Explain product features such as weight, purity, craftsmanship, and pricing.
- Provide transparent details on gold rates, making charges, wastage, and ongoing offers.
- Assist customers with trials, styling suggestions, and comparisons.
- Handle objections confidently and guide customers toward purchase decisions.
- Ensure smooth and satisfying sales closure.
- Upsell and cross-sell complementary products.
- Maintain strong knowledge of gold purity, hallmarking, diamond grading (4Cs), and gemstone quality.
- Stay updated with latest jewellery trends and festive collections.
- Ensure displays are clean, polished, and visually appealing.
- Report damaged items, missing tags, or defects promptly.
- Assist in arranging stock as per display standards.
- Manage counter stock accurately and maintain proper records.
- Follow procedures for issuing and returning jewellery from the vault.
- Ensure safe handling and storage of all items.
- Participate in stock checks and inventory audits.
- Report discrepancies or damages immediately.
- Assist with billing and ensure accurate customer details.
- Clearly explain invoice components to customers.
- Ensure proper packaging with certificates, guarantee cards, and bills.
- Handle payments (cash/UPI/card) as per company procedures.
- Maintain accurate documentation.
- Maintain professional communication throughout the sales process.
- Follow up with customers for orders, approvals, and pickups.
- Build long-term relationships and encourage repeat visits.
- Understand and remember customer preferences.
- Collect and share customer feedback.
- Keep counters clean, organized, and customer-ready.
- Coordinate with team for display cleanliness and maintenance.
- Support store events, promotions, and launches.
- Ensure proper use of store lighting and displays.
- Adhere to all store SOPs and security guidelines.
- Maintain grooming and dress code standards.
- Handle jewellery with care to avoid loss or damage.
- Follow all compliance requirements for billing and hallmarking.
- Participate in training programs.
- Work closely with managers, cashiers, and team members.
- Support during peak hours and festive seasons.
- Share insights on customer trends and feedback.
- Assist in training new team members when required.
- Achieve monthly and quarterly sales targets.
- Improve conversion rates and customer satisfaction.
- Promote offers, schemes, and loyalty programs.
- Track daily sales and personal performance.
Requirements
- Prior experience in jewellery or retail sales preferred.
- Strong communication and interpersonal skills.
- Basic knowledge of jewellery products is an advantage.
- Customer-oriented with a sales-driven mindset.
- Well-groomed and professional appearance.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.