Sales Coordinator

Key Responsibilities

• Coordinate with the sales team to ensure smooth execution of sales activities.
• Prepare and process quotations, sales orders, purchase orders, invoices, and other sales-related documents.
• Maintain accurate customer records, sales data, and order status in the ERP/CRM system.
• Track customer orders from receipt to delivery and provide regular status updates.
• Coordinate with production, stores, logistics, and dispatch teams to ensure timely order fulfillment.
• Respond to customer inquiries and provide prompt support regarding orders, deliveries, and product information.
• Follow up with customers on pending quotations, purchase orders, payments, and deliveries.
• Generate daily, weekly, and monthly sales reports and MIS for management.
• Assist the sales team in preparing presentations, proposals, and tender documentation.
• Monitor inventory availability and coordinate with relevant departments to avoid stock shortages.
• Ensure proper documentation and filing of all sales-related records.
• Support the sales team in achieving business targets through effective coordination and communication.
• Handle customer complaints and coordinate with internal teams for timely resolution.
• Perform other administrative and coordination tasks assigned by the reporting manager.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Knowledge of ERP/CRM software is preferred.
• Good analytical and problem-solving skills.
• Ability to multitask and work under pressure.
• Strong attention to detail and accuracy.
• Customer-focused with a proactive approach.