Sales Coordinator

Key Responsibilities:

• Manage and qualify leads received through various online channels such as the company website, IndiaMART, Facebook, and other digital platforms.
• Contact fresh leads daily, validate customer requirements, and assign qualified leads to the sales team.
• Follow up with existing leads to schedule meetings and support timely conversions.
• Handle inbound and outbound customer calls professionally and provide accurate product information.
• Understand customer needs and recommend suitable products or solutions.
• Address customer queries, concerns, and complaints while ensuring a positive customer experience.
• Maintain accurate records of customer interactions and update lead status in the CRM/system.
• Coordinate with the sales team to improve lead conversion and arrange customer meetings as required.
• Achieve lead conversion and customer satisfaction targets while maintaining proper documentation.

Qualifications & Skills:

• Graduate in any discipline.
• 6 months to 1 year of experience in Customer Support, Customer Service, or Telecalling/Sales Support.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Google Workspace.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Confident, professional, and a strong team player.