Retail Manager

Job Description:-Retail Manager Furniture Industry

Location: Bangalore

Experience: Minimum 12 Years

Full-Time | Industry: Furniture / Retail Interiors

We are seeking an experienced and customer-focused Retail Manager to lead our showroom operations in Hyderabad. The ideal candidate will have a strong background in retail sales and operations, particularly in the furniture or home dcor sector, with a proven ability to drive sales, manage a team, and deliver exceptional customer service.

Roles & Responsibilities

Store Operations & Management

Oversee day-to-day store operations, ensuring smooth functioning and high standards.

Maintain visual merchandising standards aligned with brand guidelines.

Monitor inventory levels and coordinate with supply teams for replenishment.

Sales Performance & Customer Service

Drive sales targets and monitor store performance metrics.

Ensure a high level of customer satisfaction through prompt service and after-sales support.

Resolve customer queries and complaints with professionalism and urgency.

Team Management

Lead and supervise the showroom sales team to ensure peak performance.

Conduct training, mentoring, and performance reviews.

Schedule staff shifts and manage manpower effectively.

Reporting & Analysis

Prepare daily, weekly, and monthly sales reports.

Track footfall, conversion ratios, and average transaction values.

Analyze trends and provide insights to improve performance.

Product Knowledge & Display

Maintain comprehensive knowledge of furniture products and collections.

Ensure all products are well-displayed, labeled, and promoted effectively.

Educate customers on product features, warranties, and usage.

Key Result Areas (KRAs)

Achievement of monthly and quarterly sales targets

Team productivity and customer service excellence

Store upkeep, merchandising, and operational efficiency

Customer retention and satisfaction

Key Performance Indicators (KPIs)

Sales growth and revenue per square foot

Customer satisfaction scores and repeat business

Staff performance metrics and retention

Inventory accuracy and shrinkage control

Required Skills & Competencies

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Sales-driven with strong customer focus

Knowledge of retail operations, inventory, and visual merchandising

Proficiency in POS systems and MS Office Suite

Qualifications

Bachelor's degree in Business Administration, Retail Management, or related field

Minimum 12 years of retail experience, preferably in the furniture or lifestyle segment

Proven track record of managing a high-performing retail store and team