Reservations & Operations Assistant

About Us

UK-based serviced accommodation company managing high-quality properties across England. We work with corporate clients, insurance companies, relocation partners and short-term guests, delivering exceptional guest experiences through technology and operational excellence.

We're looking for a proactive, detail-oriented Reservations & Operations Assistant to join our growing team in our Vadodara office.

This role is ideal for someone who enjoys customer service, solving problems, coordinating multiple tasks, and working in an international business environment.

Work in UK Shift

Your Responsibilities

Reservations & Guest Support

• Respond to guest enquiries via email, phone and messaging platforms.
• Process reservations accurately across multiple booking channels.
• Handle booking modifications, cancellations and amendments.
• Issue invoices and payment requests.
• Process security deposit refunds.
• Resolve guest queries promptly, aiming to respond within one hour.
• Handle urgent guest issues and emergency calls professionally.
• Create and maintain property listings across Airbnb, Booking.com, Vrbo and other OTAs.
• Ensure calendars and availability remain synchronised.

Operations & Property Coordination

• Coordinate daily with guests, property owners and suppliers.
• Schedule cleaners between guest stays.
• Arrange maintenance and repair work when required.
• Monitor housekeeping quality.
• Coordinate check-ins and check-outs.
• Ensure each property is guest-ready before arrival.
• Support guests throughout their stay.
• Monitor utility issues and operational requirements.
• Maintain accurate operational records.
• Assist with basic bookkeeping and administrative tasks.

Property & System Management

You will receive training to work with systems including:

• Channel Manager
• Guest Communication Platform
• Airbnb
• Booking.com
• Vrbo
• Stripe
• PriceLabs
• Property Management Software

Working

• UK shift
• 3 Hours on Sat (UK shift)
• 3 Hours on Sun. (UK shift)

Responsibilities include:

• Creating new property listings.
• Connecting and synchronising booking platforms.
• Updating property information.
• Maintaining pricing and availability.

Research & Business Support

• Research new serviced accommodation opportunities.
• Maintain spreadsheets and internal databases.
• Support the Operations Manager with administrative tasks.
• Assist with process improvements and documentation.

Skills & Requirements

Essential

• Excellent spoken and written English.
• Strong customer service skills.
• Professional telephone etiquette.
• Excellent organisational skills.
• Strong attention to detail.
• Ability to multitask effectively.
• Good problem-solving skills.
• Comfortable working with computers and online systems.
• Ability to work independently.
• Positive attitude and willingness to learn.
• Ability to remain calm under pressure.

Preferred

• Experience in hospitality, customer service, travel or serviced accommodation.
• Experience using Airbnb, Booking.com or similar booking platforms.
• Knowledge of Microsoft Office or Google Workspace.
• Basic bookkeeping knowledge.