As a Reservation Manager, you will play a key role in delivering exceptional customer service to our guests by handling reservations, answering customer queries, and providing information about our walks, tours and activities. You will be responsible for ensuring that all bookings are handled efficiently and accurately, and that our guests receive timely and accurate information about their tours. You will also need to be a quick learner and be comfortable working with computer applications and online booking systems.

Key Responsibilities:

Handle reservations for our walks, tours and activities, ensuring that all bookings are processed accurately.

Answer customer queries via phone, email, and online chat, providing accurate and timely information about our tours and services.

Provide support to the sales team by following up with customers, providing additional information, and assisting with bookings as required.

Work closely with the operations team to ensure that all bookings are managed effectively, and that any issues are resolved quickly and efficiently.

Manage customer complaints and feedback, working to resolve issues and improve our overall customer service.

Maintain accurate records of all bookings, payments, and customer interactions, ensuring that all data is entered into our booking system accurately

Qualifications:

Excellent communication skills, with the ability to communicate effectively with customers and colleagues at all levels.

Strong customer service orientation, with a proven track record of delivering exceptional customer service.

Ability to work under pressure, manage multiple priorities, and meet deadlines.

Strong attention to detail, with excellent organizational and time management skills.

Knowledge of basic computer applications such as Microsoft Office, and experience working with online booking systems.

Ability to work independently, as well as part of a team.

RESERVATION MANAGER

Job Description

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