Representative Senior, BPS Client Service & Support

About the role:

We are looking for initiative-taking individuals with significant operational knowledge of CDO/CLO market and its reporting requirements.

You will be a part of our Loan syndication and operations team which is deadline driven and requires strong focus on service quality.

Work closely with account managers and relationship managers to provide clients with world-class services and swift problem resolutions.

About the team:

We bring together market-leading growth solutions and premiere operational services which primarily serve the investment bank and broker-dealer community with front-to-back best-of-breed solutions.

Our solutions include Loan syndication, capital market, private debt, and middle market.

Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.

What you will be doing:

As a Managed Service Operations Analyst II, you should be familiar with Structured finance, CDO/CLO, Loan syndication and its life cycle.

You will be working on Trade execution and settlement, Reconciliations, Compliance reporting, Cash and Trade break investigation and resolution, Principal & Interest recon, Trade attributes recons and Trade Lifecycle Management.

Performed the day-to-day operational tasks.

Proactively work with internal & onshore support teams for timely clearance and resolutions of issues.

Work on the Ad-Hoc requests received from the onshore team or Client.

Ensure all items assigned are actively performed with accuracy & timeliness.

Clear communication with internal & external Managers and other support team.

Assist in providing status updates on problem resolutions and outstanding issues to other team members.

Assist with process improvement by contributing ideas to improve team efficiency.

Ensure SOP's/ Job Aids are kept up to date & reviewed with supervisor.

Other Process documents (Error Log, Query Log, Process Maps, SIPOC, FMEA etc.) should be kept updated.

What you Bring:

• Bachelors degree or the equivalent combination of education, training, and work experience.
• Five to seven years of Investment banking experience.
• Good written and verbal communication skills.
• Candidate should be flexible to support business in extended hours.
• Good knowledge in MS-excel.
• Quick learner and proactive in handling additional tasks.
• Experience of Loan syndication and financial services.
• Fluent in English
• Excellent communicator ability to discuss concerns and issues with other support team.