Reporting Analyst

Role & responsibilities

Preferred candid
Job Description

Responsibilities & Essential Functions

• Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints. 
• Assign resources to projects based on geography, availability, workload balance, and technical expertise. 
• Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted. 
• Partner with Resource Managers to track associate skillsets, identify gaps, and support cross training initiatives that broaden product knowledge across the team. 
• Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options. 
• Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met. 
• Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts. 
• Maintain accurate documentation of assignments, resource profiles, and project status updates. 
• Contribute to continuous improvement of resourcing processes, tools, and forecasting practices. 
• Follow all CDK Global policies and procedures 
• Complete all mandatory assigned compliance tasks and acknowledgements 
• Meet or exceed all performance expectations

Required Job Skills & Qualification

• Experience in workforce management, resource coordination, project coordination, or a related operational role. 
• Strong ability to interpret project requirements and translate them into actionable staffing decisions. 
• Excellent organizational skills with theability to manage multiple concurrent requests. 
• Strong communication and relationship building skills across technical and nontechnical teams. 
• Proficiency with workforce planning tools, project management systems, or scheduling platforms. 
• Analytical mindset with the ability to balance competing priorities and make datain formed decisions. 
• At least one Performance Review rating of Exceeds & above in the last two review cycles-A must

Preferred Skills & Qualifications

• Experience supporting software implementation, IT services, or professional services environments.
• Hands On Experience managing the PSA tool-a must
• Hands on experience working on Power BI Dashboards-A Must
• Familiarity with capacity planning, forecasting, or skillsbased routing. 
• Background in crossfunctional collaboration with project managers and technical teams. 
• Ability to identify process improvements and contribute to operational efficiency initiatives te profile

Perks and benefits