Regional Quality Manager

Purpose of the job

• To lead and manage quality lab activities i.e. raw material testing, finished product testing & new product evaluations and testing for Agarbatti, Sambrani and Matches.
• To perform process and system audits across vendor factories to ensure manufacturing SOP is being followed and improve the quality KPIs through root cause analysis, CAPA implementation & training and developments.

Key Accountabilities

• Manage quality lab activities with all raw materials, finished goods and new products testing and reporting the results
• Manage timely calibration of all instruments/equipment's in lab and maintain records
• Timely testing & reporting of raw material/finished goods results to stakeholders
• Perform root cause analysis with appropriate tools such as fishbone diagram, histogram, pareto chart etc. to identify root cause for the problems identified in raw materials/finished goods during testing and process audits
• Perform process & system audits across vendor factories to ensure factory follows ITC SOP
• Report process and system audit score & observations to respective vendors and close follow-up and review of CAPA submitted by vendors for NCs observed in audit
• Daily review and monitoring of key quality KPIs reported by factories such as, FG DPM, Incoming raw material test results etc. and timely escalation to the management in case desired
• Keep a close communication with production team for daily updates on raw materials/finished goods results

Requirements

• Diploma Graduate in Mechanical, Mechatronics or Chemical domain
• Quality management or Quality related certifications, preferred
• Problem solving methods
• Knowledge of 5S, 7 QC tools, Process improvement or other statistical methods
• Communication & Presentation skills