As the senior governance lead for the JLL-delivered portion of the our Client s capital work programme, this role serves as the primary interface between JLL and (i) their internal third party PMO and (ii) other Global Real Estate leaders / stakeholders. The role is essential for ensuring all JLL project delivery strictly adheres to contractual obligations and global standards. By enforcing internal compliance and strategic alignment with our client s global initiatives, this position protects our Client s capital investments and guarantees consistent, high-quality project outcomes from JLL delivered projects.

Core Responsibilities:

1. Program Governance Performance Management

Collaborate closely with the Client s Internal PMO team to ensure all JLL-delivered projects meet client`s governance standards and compliance requirements
Collate and submit all JLL performance data for KPI evaluation by the Client s Internal PMO team
Serve as JLLs primary liaison for governance matters, ensuring prompt implementation of PMO directives

2. Commercial Contractual Oversight

Govern the commercial relationship between JLL and the Client, including the timely preparation of JLLs Fee proposals and invoicing
Act as the senior escalation point for any commercial disputes arising from JLL-managed projects, ensuring swift resolution and protection of the Client s interests
Ensure that the various JLL entities across APAC are correctly maintained and onboarded within the Client s systems

3. Global Program Alignment Strategic Initiatives

Act as JLLs single point of contact for the APAC region to align with the Client s U.S. and global leadership on key strategic initiatives
Drive the regional adoption of global programs within the JLL team to ensure consistency with the Client s worldwide standards
Coordinate with the Client s Internal PMO team on implementation of their strategic programs within JLLs delivery framework

4. Sustainability Program Oversight

Act as the escalation point for sustainability certification activities within the JLL portfolio
Ensure timely reporting from the dedicated JLL Sustainability Lead to the client and intervene to resolve roadblocks, to ensure that all projects align with the Client s global ESG commitments

5. Team Onboarding Client Process Integration

Lead the induction and ongoing training for all JLL PDS team members assigned to the account
Ensure deep integration with the Client s unique processes and technologies to guarantee service quality and consistency

6. Knowledge Transfer Team Continuity

Facilitate critical knowledge transfer sessions between incoming and outgoing project teams to ensure seamless transition of project-specific expertise, client relationships, and operational knowledge

7. Client-Directed Initiatives Small Works

Provide direct execution and oversight for ad-hoc, client-directed churn works and special projects

8. Talent Acquisition Team Optimization

Partner with local delivery teams to ensure that when there is a resignation of a critical position that market-leading candidates are put forward in a timely manner for client consideration

9. Integrated Service Partnership

Foster a strategic partnership with the Property Management team, ensuring seamless integration between project delivery and ongoing building operations to provide a holistic service experience for the Client

Personal attributes

Bachelors Degree in Engineering, Architecture, Construction or related technical field
Min 10+ years experience managing / leading corporate occupier fit out projects
Minimum of 7+ years experience leading teams; either internal or external parties, in a successful integrated platform management experience
Perceptive, self-motivated, collaborative, enthusiastic, have strong organizational and time-management skills, have strong analysis and problem solving skills, a passion for quality and, critically, have an eye for detail
Possess a good knowledge of industry principles and processes relevant to your role
Excellent communication and stakeholder management skills
Numerate, with good commercial skills
English, both written and spoken to a good technical standard.

Regional Programme Director Capital Works

Job Description

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