Regional Learning Specialist

1. To drive development goals and see the execution of learning initiatives at the stores at
area/zonal level
2. To prepare regional quarter/biannual/annual training plan in alignment to business
goals and deliverables
3. To deliver training at stores in order to enhance customer experience, grow sales,
increase IPT, increase basket value and impact other retail metric

Job responsibilities includes but not restricted to:

To ensure completion of induction of all new associates and employees joining across
the stores.

To deliver behavioral & product training for store teams in line with the business and
training priorities.

Conduct soft skills training across levels that enables skill development and impacts
productivity of the employees

To support Area HR /Area/Zonal Controller/Unit Head in driving learning initiatives
imperative for their business growth

To assess and record regional training needs and design relevant learning solutions in
line with those needs.

Run learning interventions that help in improving NPS & customer experience at the
store.

To plan and monitor adherence to training calendar

Conduct TTT for Department Managers/ROM/Unit HR s to create a pool of learning
champions across stores

Be proactive in identifying business trends and recommend right learning solutions in
line with those needs.

To work closely with the SO & Area management team to implement learning solutions
across the area/zone

Measure effectiveness of the programs delivered across the stores/area/zone

Prepare monthly/quarterly/yearly learning dashboard & MIS for management visibility