Reflections Info Systems - Salesforce Automation Quality Assurance Engineer (5-7 yrs)

We are looking for a highly skilled Salesforce QA Engineer with 5+ years of Salesforce testing experience to drive quality assurance initiatives across Salesforce Sales Cloud, Service Cloud, and integrated enterprise applications through a combination of manual and automated testing.

Job Description :

- Salesforce Platform Knowledge - Understanding of Sales Cloud, Service Cloud, Experience Cloud, and custom objects.

- Testing Types - Functional, Regression, UAT, API testing (REST/SOAP), and Integration testing.

- Automation Tools - Selenium, Playwright.

- Apex Testing - Ability to validate triggers, classes, and batch jobs.

- SOQL/SOSL - Writing queries to validate data in Salesforce.

- Data Management - Experience with data loading tools (Data Loader, Workbench).

- Test Management - Using Jira, Xray, Zephyr for test case management.

- Agile/DevOps Practices - Familiarity with CI/CD pipelines (e.g., GitHub Actions).

- Communication & Collaboration - Working with admins, developers, and business users.

- Write and maintain unit tests to ensure high-quality code.

- Proactive in approach and suggest testing solution.

- Communicate effectively with client technical partners to clarify requirements and align on implementation.

Responsibilities :

- Define and execute QA strategy, test plans, and scenarios for Salesforce implementations across Sales, Service, and Marketing Clouds.

- Develop, review, and maintain manual and automated test cases/scripts covering Salesforce configurations, customizations, and integrations.

- Implement and enhance test automation frameworks (e.g., Selenium, Provar, Copado) and integrate with CI/CD pipelines.

- Identify, log, and manage defects using tools like JIRA/Azure DevOps, ensuring high-quality releases and adherence to Salesforce best practices.

Primary Skills :

- Bachelor's or master's degree in computer science, Information Technology, or a related field.

- 4-6+ years of experience in QA and minimum 5+ years in Salesforce application.

- Agile Development : Experience working in Agile/Scrum teams, sprint planning, and estimation.

- Excellent verbal and written communication skills with the ability to effectively collaborate with business stakeholders, developers, administrators, and client teams.

- Strong analytical and problem-solving skills with a proactive approach to quality assurance and continuous improvement.