The Receptionist / Front Desk Handler is the face of our hospital. This role is critical in creating the first and lasting impression of our organization. We are looking for presentable, well-spoken, empathetic, and organized individuals who can manage the front desk efficiently while ensuring every patient and visitor feels welcomed, guided, and cared for.

We are hiring 3 candidates for this role (female candidates preferred for 2 positions).

Key Responsibilities :

Greet and welcome all patients, attendants, and visitors in a warm, professional, and courteous manner as they arrive at the hospital
Handle patient registration, collect patient details, create new patient files, assign OPD/IPD numbers, and maintain the patient master data accurately.
Schedule, confirm, reschedule, and manage appointments for OPD consultations, diagnostic procedures, and specialist visits.
Manage incoming calls professionally; answer queries regarding hospital services, doctor availability, OPD timings, appointment scheduling, and general information.
Direct patients and visitors to the appropriate departments, doctors, or waiting areas efficiently.
Coordinate with nursing staff, doctors, and department heads to ensure smooth patient flow and minimal waiting time.
Assist patients with basic billing queries, guide them through the payment process, and coordinate with the billing department for billing and receipt generation.
Maintain the reception area in a neat, organized, and presentable condition at all times.
Handle daily administrative tasks including maintaining visitor registers, call logs, appointment registers, and patient feedback forms.
Manage outgoing and incoming correspondence, courier, and document dispatch as needed.
Provide accurate and up-to-date information about hospital services, packages, facilities, and specialists to patients and their families.
Handle patient grievances or complaints at the front desk with empathy and escalate to the appropriate authority when required.
Assist with discharge formalities, follow-up appointment scheduling, and patient feedback collection.
Maintain strict confidentiality of all patient information and hospital data.
Support hospital administrative activities and any other duties assigned by the Administrative Officer or management.

Requirements

Graduate in any stream (B.A, B.Com, BBA, or B.Sc (Hospital Administration or Healthcare Management preferred))
0-2 years of experience in front desk, reception, customer service, or hospital administration (freshers with good communication skills are welcome)
Excellent communication skills in Kannada and Hindi; basic English communication is essential
Proficiency in basic computer operations, MS Office (Word, Excel), email, and hospital management software (training will be provided)
Pleasant, professional, and patient-friendly personality with a positive attitude
Strong multitasking ability; capable of handling patient queries, phone calls, and administrative tasks simultaneously
Ability to remain calm, composed, and empathetic even in a busy or stressful hospital environment
Good organizational skills and attention to detail
Willingness to work in shifts if required
Female candidates preferred for 2 of the 3 positions

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

RECEPTIONIST / FRONT DESK HANDLER

Job Description

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