Quality Management System Manager (Lead Auditor)

QMS Manager / Team Lead

Job description

• To Act as Management Representative (MR) to manage, design, implement, maintain, monitor and continually refine the formal Quality Management System (QMS) being followed with in the department
• Prepare department specific formal management & quality policies in accordance with defined quality standards
• Manage, design, prepare and validate documentation for all controlled processes, ensure that personnel understand the documents, and maintain the overall QMS documentation as per authorized document version
• Ensure department personnel are adequately trained in all organizational policies, Objectives, Standard Procedures, Work Guidelines & Work Instructions and that staff remain competent in all controlled processes/Group Quality Standards and accordingly ensure reassessment of competence
• Perform periodic formal review of QMS and the associated controlled documentation
• Establish control systems (quality key figures, audits, project plans) to assure process compliance and continuous improvement.
• Develop QM specific guidelines and necessary templates to perform process / improvement project specific activities.
• Conduct periodic system audits and co-ordinate for effective implementation of measures.
• Monitor KPI in functional areas with analysis, compilation of reports and follow up for relevant Action plan.
• Coordinate for Internal / External Audits towards QMS and perform Root Cause Analysis (RCA) for identified measures and ensure effective implementation of corrective actions and long-term solutions.
• Ensure relevant compliance to Quality Systems by External Service Provider (ESP).
• Identify and assess training needs of departmental staff through job analysis and career path in consultation with the section heads and draw an overall / individualized training & development plan that addresses needs and expectations.
• Organize process excellence workshops and undertake personnel competency development projects and provide optimal framework for effective implementation of the measures identified.
• Formally report via minute of meetings or written reports on a regular basis to the Head of Department on all aspects of QMS, including internal audit results, analysis of operational trends, risks or problems identified.

Accountability:

• Accountable for compliance to International Standards as QMS.
• Accountable for interpretation and compliance of Group Quality Standards in all logistics areas.
• Accountable for effective closure of all internal / external audit points.
• Accountable for overall QMS documentation of the department.
• Accountable for effectiveness of the competency development program for the departmental staff.
• Authorized to perform changes to QM documents and release Process Standards / Guidelines / Instructions & Formats.

Technical Skills:

• Knowledge of ISO 9001:2015, Process Audit, Quality Tools & Risk Management
• Knowledge of Information Security Management System (ISMS 27001) & Know-how of SDLC concepts
• Must have excellent Analytical Skills and Problem-Solving Skills, Presentation skills,
• Six Sigma
• Must have experience in Project Management, SAP, MS Office
• Must have excellent Business Etiquettes, Conflict Management, Problem Solving Skills, Leadership Skills & Presentation skills

Education & Experience

• Graduate in any stream with MBA and Internal / Lead Auditor Certificate for ISO 9001.
• Must have excellent communication skills. English mandatory. Other languages might be a valuable differentiator.

Desired Candidate Certification:

• Lead Auditor Certificate for ISO 9001:2015

Job Types: Full-time, Permanent

Schedule: Monday to Friday

Experience:

• Minimum 10 to 15 Years of Experience in Quality Management System role in IT/Service/Manufacturing Industry or ISO Certification Body.

Perks & Benefits:

• As per company Standards