Quality Control Analyst

Job Description for Quality Control Analyst

Job Title: Subject Matter Expert

Reporting to : Team Leader/Team Manager, Operations

Objectives

The Quality Control Analyst executes the Servicing Quality Control Plan and ensures that the company is satisfying its quality control requirements relative to his or her assigned process audits. He or she conducts quality control reviews in accordance with the prescribed audit schedule, designed to comply with compliance monitoring, investor requirements, policies, and procedures. The Quality Control Analyst demonstrates proficiency in understanding mortgage servicing guidelines, regulations, auditing and testing of complex mortgage servicing processes. This auditing professional completes assignments ahead of deadlines, with significant attention to detail, without sacrificing quality. Quality Control Analysts require minimal supervision and produce highly defendable work products.

Qualification:

• Graduate any discipline
• 5+ years of overall experience in BPO from Mortgage servicing domain

Skill Sets

• 5+ years experience in Mortgage servicing domain overall
• Have worked in any operation quality or Internal audit process for minimum 1+ years
• Well versed with various servicing guidelines, strong knowledge in mortgage agency and investor requirements
• Good research skill and great eye for details
• Has prepared Audit methods, Audit testing scripts, questionnaire
• Familiarity with mortgage servicing loan servicing systems, QC software e.g. ACES or TenA Second Look, Black Knight preferred but not mandatory
• Strong written and verbal communication, able to co-ordinate external/client stakeholders regularly
• Ready to work in US shifts
• Able to meet goals and deadlines in a fast-paced environment.