Quality Assurance & UAT Engineer - Dialer

We are looking for a Quality Assurance UAT Engineer with strong experience in manual testing, UAT, dialer/outbound contact center testing, and end-to-end integration testing. The ideal candidate will validate business workflows, integrations, APIs, authentication processes, and dialer functionality while ensuring production readiness and a high-quality customer experience.

Responsibilities

• Plan and execute UAT and manual testing for enhancements, releases, and business workflows, covering positive, negative, boundary, and end-to-end scenarios.
• Review business requirements, user stories, acceptance criteria, and functional designs to create comprehensive test scenarios, test cases, and test scripts.
• Perform end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
• Test dialer and outbound contact center functionality, including campaigns, dialing modes, call routing, agent availability, dispositions, retry/re-dial logic, pacing, contact lists, campaign rules, and call outcomes.
• Validate MFA, SSO, identity verification, authentication, session management, and access-management workflows across positive and negative scenarios.
• Test APIs and integrations, validate request/response behavior and data flows, and use SQL or reporting tools where required for test-data validation.
• Identify, document, prioritize, track, retest, and validate defects through resolution using Jira, Azure DevOps, ALM, or similar tools; support root-cause analysis and defect triage.
• Coordinate regression and release testing, assess change impacts, validate acceptance criteria, and support production readiness, deployment validation, and post-release testing.
• Collaborate with Product Managers, Business Analysts, Technology, Development, Operations, and business stakeholders to clarify requirements, resolve issues, communicate testing status, and participate in Agile ceremonies. Qualifications

• 5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or a related role.
• Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios.
• Strong experience with dialer/outbound contact center testing, including campaigns, routing, dialing strategies, agent workflows, call dispositions, retry logic, and call outcomes.
• Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms.
• Strong understanding of SDLC, Agile methodologies, regression testing, release testing, and production validation.
• Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools.
• Knowledge of MFA, SSO, identity verification, authentication, and access management.
• Experience with defect/test management tools such as Jira, Azure DevOps, ALM, or similar platforms.
• Strong analytical, troubleshooting, documentation, communication, and stakeholder-management skills.
• Ability to manage multiple testing activities, dependencies, and timelines in a fast-paced environment.

Nice to Have

• Experience with dialer/contact center platforms and telephony integrations.
• Experience supporting production releases, post-deployment validation, and hypercare.
• Knowledge of SQL, reporting, or data reconciliation.
• Experience in financial services or other highly regulated environments.
• ISTQB, Certified Agile Tester (CAT), or similar certification.
• Experience working in enterprise Agile/SAFe environments.