Qa Lead

Quality Analyst

As a Quality Analyst, your typical week might include the following

Testing and Quality Assurance

• Oversee the complete testing lifecycle execution by testing vendors, including Vertical testing, Horizontal testing, End to End testing, and regression testing
• Partner with QA teams and PHI testing leads to define testing strategy, coverage, and acceptance criteria
• Coordinate with business owners and tech SPOCs for testing plan development across VT, HT, E2E testing, etc. including journey identification and mapping
• Drive defect triage and resolution processes (i.e., testing war room), ensuring timely closure (adhering to defined SLAs) of all critical issues (P0/P1) and non-critical issuers
• Track and report test execution status, defect density, and retest success rates

Cross-System / Cross-Vendor Coordination

• Act as key point of accountability and contact for managing dependencies between systems (policy admin, claims, CRM, finance, etc.) with respect to testing planning and handovers
• Work closely with vendors to ensure adherence to development timelines for testing handover
• Conduct regular vendor performance reviews and coordinate resolution of technical blockers
• Align vendors with internal QA and release management processes, including handovers
• Ensure documentation parity between sprint plan milestones and actual delivery outcomes across systems

Documentation of Testing artefacts & traceability

• Ensure accurate and updated testing documentation by respective owners, including release notes, feature validation reports, and change logs
• Drive testing documentation consistency across systems for easy team access and reference

Governance and Reporting

• Maintain unified tracking of delivery progress and testing readiness using tools such as Jira and Confluence
• Prepare and publish daily / weekly dashboards and reports for leadership visibility, as well as for visibility and usage by vendors (e.g., testing vendors, system tech vendors, etc.)
• Facilitate daily or weekly governance forums to review progress, risks, and dependencies across stakeholders (CEO, CXO suite, tech SPOCs, business owners, etc.)
• Manage escalation of challenges and coordinate resolution with relevant stakeholders

You could be the right candidate if you

• Strong project delivery and governance management
• Hands-on expertise in Jira, Confluence, and project tracking tools
• Working knowledge of QA processes and testing methodologies
• Strong stakeholder communication and vendor management skills
• Ability to manage multiple workstreams in a fast-paced, build environment
• Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
• Can function as an indispensable member of the team
• Are passionate about operating iteratively.
• Are an effective communicator, can present your strategy and persuade stakeholders while

solving user problems creatively and effectively.
This could be the gig for you if you
Have built best-in-class processes from scratch
Are passionate about consumer behaviour and culture; enjoy spending time with customers to
understand what they want. Have an attentive ear to listen to new ideas.
Join hands with other colleagues to solve for the customer.
Like to work in a culture where everyone can see what others are doing.
Take help from others when stuck and encourage others when there are setbacks.
Take full responsibility for your and your teams output while thinking wing-to-wing across the organization.

Are passionate about leveraging digital tools to transform customer experience.

Location: Mumbai

Title: Quality Analyst