Job Description
• Assess content moderation activities done by the team in line with community guidelines
• Conduct root cause and other data analysis
• Participate as project team member in problem prevention and continuous improvement projects
• Identify improvement opportunities within the environment
• Act as liaison with Team Lead to ensure consistent quality measurements throughout the operation.
• Provide QA progress reports to Team Leads.
• Conduct Health Checks for high impact transitions, as requested
• Analyze Customer Satisfaction Survey results recommend improvement efforts
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Contribute to the Team's development and share knowledge within the team
• Administer the QA issue repository and ensure all escalations are properly addressed.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.