Experience
2 - 3 yrs
Job Location
Pune, India
Vacancy
1
Designation
Purchase Coordinator
Job Type
Not specified
Job Description
We are looking for a highly motivated and skilled Entry Level Support Engineer to join our team at Microexcel Inc. The ideal candidate will have 2 to 7 years of experience in the field.
Roles and Responsibility - Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications.
- Collaborate with internal teams to identify and implement solutions for customer requests.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in training and development programs to enhance technical skills.
- Analyze customer feedback and provide recommendations for process improvements.
- Strong understanding of software applications and operating systems.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and troubleshooting skills.
- Experience with customer support tools and technologies.
- Ability to collaborate with cross-functional teams to achieve common goals.
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