Project Operations Manager

Client Management (B2B)

• Act as the primary point of contact for corporate clients.
• Understand client requirements, customization needs, budgets, and timelines.
• Manage client communication, approvals, and expectation setting.
• Handle escalations and ensure high client satisfaction.

Project Execution

• Manage end-to-end execution of corporate gifting projects from order confirmation to final delivery.
• Coordinate with design, procurement, warehouse, and logistics teams.
• Ensure timely production, packaging, and dispatch of bulk orders.
• Track project milestones and ensure adherence to SLAs.

Vendor & Supply Chain Coordination

• Coordinate with vendors and suppliers for sourcing and customization.
• Negotiate pricing and ensure cost optimization.
• Monitor quality checks and maintain brand standards.

Operations & Reporting

• Maintain MIS reports and project trackers.
• Ensure smooth cross-functional collaboration.
• Identify process improvement opportunities to enhance efficiency.

Required Skills

• 3-6 years of experience in project management / operations in B2B environment
• Strong B2B client handling experience
• Experience in bulk order management and customization projects
• Vendor management & negotiation skills
• Strong coordination & stakeholder management skills
• Good knowledge of supply chain & logistics processes
• Proficiency in Excel / Google Sheets / ERP systems
• Ability to manage multiple projects in a fast-paced environment