Project Management Officer (PMO)

Key Responsibilities:

• Establish and continuously improve the Group IT PMO framework, governance, RACI, decision rights, escalation matrix, and project standards.
• Develop and standardize project charters, plans, RAID logs, status reports, change requests, and closure reports.
• Define and implement suitable Agile, Waterfall, Hybrid, or SAFe methodologies based on project requirements.
• Manage project intake, prioritization, approvals, WBS, task structures, and portfolio roadmaps using tools such as Jira, Confluence, MS Project, or equivalent.
• Track projects across scope, schedule, budget, resources, dependencies, risks, and milestones and maintain a reliable group-wide project repository.
• Proactively identify project risks, delays, and dependencies, maintain RAID logs, and drive timely escalation and resolution.
• Develop portfolio, program, and project dashboards covering KPIs, milestones, risks, financials, resources, and overall project health.
• Prepare and present weekly, monthly, quarterly, and annual IT PMO reports for senior leadership and governance forums.
• Organize steering committees, PMO reviews, governance meetings, and track decisions and action items through closure.
• Coordinate across Group CIO, CDO, CISO, CIDO, business units, entity teams, and GCC initiatives.
• Ensure alignment of PMO processes, templates, tools, reporting, and governance standards across Group entities.
• Support change management, including scope, resource, timeline, and priority changes with appropriate approvals.
• Drive PMO maturity, process improvement, stakeholder training, and adoption of industry best practices.

Certifications

• Project management certification PMP, PRINCE2 (Practitioner), or equivalent.
• Agile certification CSM, PSM I/II, SAFe Agilist, or SAFe Program Consultant (SPC).
• Project/portfolio governance certification — P3O, Management of Portfolios (MoP), or PfMP.