Project Analyst I

The KYC / AML team in the Global Servicing Enablement organization provides governance, strategy development, project execution, capabilities enablement and analytical assessment to drive process improvement and across the GSG KYC / AML program. The Analyst KYC / AML Strategy position will assist in developing and executing winning strategies across the Global Servicing Group (GSG) specifically focused on the KYC / AML regulatory program.

• Ability to strategically link processes, systems, metrics, and financials on a global basis
• Ability to assess and understand regulatory requirements while also being passionate about the customer and colleague experience
• Demonstrate proactive approach to problem solving. Creativity in solving problems and eagerness to identify and present effective solutions
• Self-motivated and able to manage time effectively to ensure deadlines are met and work volumes are managed
• Strong team player with a positive attitude and flexibility
• Strong written and verbal communication skills combined with an ability to interact effectively with leaders and business partners
• Ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change
• Ability and willingness to operate independently in a complex matrix environment
• Preferred: Working knowledge of internal Global Services processes, systems and functional areas (Front and back-office servicing teams, GSP/ISP, C360, GAR, CLIC, WCC, Griffin, GO2, EDU)
• Preferred: Experience in collaborating with product and engineering teams
• Preferred: Project management experience

• Work as part of a diverse team of subject matter experts to partner with multiple business units including International Card Services, Global Merchant & Network Services, Operations, Compliance, product and engineering teams+ to collaborate on strategies and process improvements that meet compliance and regulatory standards while minimizing operational risk
• Consult and execute on strategic process designs for cross-functional KYC and AML initiatives impacting multiple lines of business
• Work closely with operations partners to ensure frictionless deployment of new or uplifted tools and procedures to enhance KYC and AML processes
• Produce audit-ready process maps and partner with MIS on reporting requirements
• Collaborate with capabilities partners to deliver multi-channel communications strategies which support E2E customer and colleague KYC/AML journeys
• Support the creation of comprehensive presentations in a clear and concise format for various audiences and leadership levels to include opportunities and recommendations
• Being part of a team which champions ground-breaking change across a variety of markets and business units, supporting appropriate governance to ensure seamless implementation of new strategies