Production Support L1 Professional

Mandatory Skills

• Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.
  
• To coordinate and support infrastructure maintenance activities
  
• To manage implementations of new application releases; adhering to the best practices of the release management process.
  
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
  
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
  
• To enhance existing support process to maintain/improve service level & quality.
  
• Infra 25 x 7 patch service
  

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field.
  
• 1-3 years of experience in IT production support, preferably in banking or financial services.
  
• Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
  
• Familiarity with ticketing tools and monitoring tools.
  
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
  
• Strong communication skills with the ability to liaise effectively across teams.
  
• Knowledge incident management processes is a plus.
  

Kindly take note of the following details for shift work

1. 9 hours/ 12 hours shift
   

Disclaimer This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.