Production Support Engineer

Accurate Background
Posted on
Accurate Background logo
Experience
5 - 6 yrs
Job Location
Hyderabad, India
Vacancy
3
Designation
Production Support Engineer
Job Type
Not specified

Job Description


Job Description

The Software Engineer (Production Support) ensures the stability and performance of our world-class background check platform. This role is dedicated to real-time monitoring, troubleshooting, and code-level defect resolution during critical business hours. You will work cross-functionally with infrastructure and security teams to maintain high system availability. 

Shift Timings:
This role requires flexibility to work in a rotational shift environment to provide extended coverage: 

  • Afternoon Shift: 2:00 PM 11:00 PM 
  • Night Shift: 5:00 PM 2:00 AM 
  • Note: Candidates must be comfortable with these timings and potential weekend rotations as business needs dictate.

Responsibilities (Duties):

  • Application Support: Provide high-priority troubleshooting and issue resolution across all environments. 
  • Incident Management: Monitor system health and respond to application alerts during night-shift operations to ensure zero downtime. 
  • Defect Resolution: Debug and write efficient code fixes for production issues using Java and Spring Boot. 
  • Root Cause Analysis: Perform investigations into system failures and implement permanent fixes. 
  • Deployment Support: Manage and support build and deployment processes (CI/CD) during off-peak hours. 
  • Communication: Provide clear handovers between shifts and updates to stakeholders on critical production incidents. 

Qualifications:

  • Education: BE/BTECH/MS in Computer Science or equivalent. 
  • Experience: 4+ years in Java development or production support. 
  • Backend Tech: Java (i18n), Spring Boot, J2EE (JSP/Servlets, EJB3, JMS, JDBC, JMX), message queuing/caching (SQS, Redis, Memcached). 
  • Web Services: RESTful Web Services/SOA, XML, XSL, JAX-RS, and JSON. 
  • Database/Servers: MYSQL, Tomcat, JBoss, SQL Server, and MongoDB. 
  • Frontend: Ability to debug UI issues in Angular, JavaScript, or TypeScript. 
  • Tools: Experience with Jenkins, AWS Code Build, or similar CI/CD tools. 
  • Mindset: Self-starter who can work independently during night shifts with minimal supervision. 

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