Product Manager - Experience

Role Purpose:

The Product Manager Experience owns the What and Why of the product. This role ensures that the product is solving the right problems, for the right users, in the right way, by translating user needs, program context, and learning outcomes into meaningful product experiences.

You will work closely with Product Manager Ops, LxD, UX, Research, Analytics, and Program teams to define journeys, shape solutions, continuously improve user outcomes, and drive the validation of innovations from concept through scale.

Key Responsibilities:

1. Product Discovery Problem Framing

• Lead problem definition grounded in user, program, and field realities
• Identify key user needs, constraints, and opportunity areas
• Translate ambiguity into clear problem statements and solution directions
• Conduct user research, stakeholder interviews, and field immersions to validate problem statements
• Synthesize qualitative and quantitative insights into actionable product opportunities
• Ensure product opportunities are rooted in real learner, educator, and ecosystem needs

2. Experience Design Journey Ownership

• Own end-to-end user journeys (Explore Decide Learn Transition)
• Define experience flows, interaction patterns, and product principles
• Ensure coherence across touchpoints (app, content, support systems)
• Continuously identify friction points and opportunities to improve engagement, retention, and outcomes
• Advocate for learner and educator needs throughout the product lifecycle

3. Requirements Product Definition

• Create PRDs, user stories, and acceptance criteria
• Define scope and success criteria for features and journeys
• Collaborate with Engineering to ensure clarity and feasibility
• Ensure requirements clearly articulate the user problem, desired outcome, and success measures
• Support delivery teams in making informed trade-offs while preserving user value

4. Roadmap Prioritization

• Prioritize product roadmap based on:
• User value
• Learning outcomes
• Strategic goals
• Evidence generated through research and experimentation
• Balance short-term delivery with long-term product direction
• Continuously reassess priorities based on user behaviour, product performance, and emerging insights
• Align stakeholders around product priorities and trade-offs

5. Measurement, Experimentation Learning

• Work with MEL Analytics to define:
• Learning outcomes
• Behavioural indicators
• Success metrics across journeys
• Ensure product decisions are data-informed
• Define success measures and evidence requirements for new features and initiatives
• Design, execute, and evaluate A/B tests, usability studies, pilots, and product experiments
• Define experiment success criteria and measurement frameworks in partnership with Analytics and MEL teams
• Analyze user behaviour, feedback, and product data to validate hypotheses
• Translate findings into recommendations for product improvements, refinements, or pivots
• Build a culture of evidence-based product decision-making

6. Innovation Validation Governance

• Work closely with Program, Analytics, Knowledge Hub, and Product Operations teams to operationalize Quest s Innovation Framework across new and existing products
• Lead product contributions to innovation stage-gates, validation activities, and evidence reviews
• Apply Build, Co-Design, Embed, and Step-Aside decision frameworks when evaluating new opportunities
• Define MVP assumptions, learning questions, and validation criteria for innovations
• Partner with Analytics and MEL teams to establish adoption, engagement, learning, and impact measures at each stage of validation
• Use experimentation, pilots, and evidence gathering to determine whether innovations should be accelerated, validated further, replicated, redesigned, or discontinued
• Contribute to innovation reviews, portfolio assessments, and stage-gate decision making
• Diagnose whether observed challenges are driven by product design, content design, implementation quality, or a combination of factors, and design approaches to isolate root causes

7. Experience Quality Continuous Improvement

• Ensure high-quality user experience across journeys
• Maintain consistency, usability, accessibility, and engagement standards
• Work with Design and LxD teams to continuously refine experiences
• Monitor product and experience health indicators to identify

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.