Process Manager

Job Description: Adobe CDP Developer

Experience Level: 8–10 Years

Mandatory skills:

• Data Modeling & XDM: Architect and maintain complex XDM (Experience Data Model) schemas, ensuring high-performance data structures for cross-channel events and profile attributes.
• High-Scale Ingestion: Developing batch and streaming data ingestion pipelines using AEP APIs, Edge Network, and Adobe Experience Platform Source connectors.
• Identity Services: Implement and optimize the Identity Graph, merge policies, managing namespace priority and stitching logic for accurate real-time profile resolution.
• Data Transformation: Expert level skill in Data Prep, including the use of mapping functions, calculated fields and data formatting.
• API Expertise: Proficiency in API tools for managing AEP APIs, experience with token authentication for secure API communication and JSON payload optimization.
• Query Service & Analytics: Utilize AEP Query Service (SQL) to perform deep data analysis, data quality checks, and create derived datasets for advanced segmentation.
• Problem Solving: The ability to debug complex ingestion failures or identity stitching issues.
• Audience/Segmentation: Implement multi-entity segmentation, sequential logic and time-based constraints. Evaluate audiences using batch, streaming and edge method.
• Activation: Integration with Target, Analytics, Campaign, CRM, Paid media channels, Destination configurations and Export APIs.
• Consent Orchestration: Implement the technical integration between consent management tool (OneTrust) and AEP. 

Nice to have:

• Proficiency in AEP Web/Mobile SDK and Edge Network implementation.
• Understanding of customer journeys and ability to simulate them for end-to-end testing.
• Hands-on experience using browser to validate network calls and event triggers.
• Exposure to Adobe Launch, Adobe Analytics, or Adobe Target.
• Familiarity with data governance, privacy labels, and PII handling best practices.

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

A Trusted Innovation Partner, Delivering Business Results | eClerx

eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.