Process Analyst

Employing Entity: Mrald (Mphasis's dedicated UK Insurance operational services delivery vehicle)

Job Summary -

End to end back office service for Insurance Broking Accounts

Years Of Experience Needed -

2-5 years of relevant experience

Technical / Non-Technical Skills

• Perform credit control
• Perform cash and payment reconciliation and system allocation
• Perform client and insurer statement reconciliation
• Premium and return premium collections - including providing reminders to Broker, Account Executive, Insured, and Insurers
• Follow up and query management for unmatched cash, uncollected debt, queries preventing settlement to Brokers, Insureds, Insurers and third parties etc.
• Make payments to Clients, Brokers, Insured's, Insurers and third parties including approving payment per the agreed approval process (Bureaux and Non-Bureaux)
• Collect funded balances
• PPW and PPC payment ownership
• Ensure adherence to FCA client money rules
• Other tasks as required by the Team Manager or Senior Technician
• Regular interaction with Trainee Technicians to review and provide guidance on deliverables
• Mentor Trainee Technicians
• Collaborate with stakeholders to identify improvement opportunities and manage expectations
• Participate and proactively contribute to new project related initiatives
• Liaise with the Clients, Agents, Retail Brokers, Insurers

Certifications Needed

• None required

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.