Experience
3 - 8 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Principal Engineer
Job Type
ONSITE
Job Description
Company: MMC Corporate Description: .
We are seeking a talented individual to join our GIS team at MMC Corporate This role will be based in Gurgaon/ Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.
Principal Engineer - Application Management
We are seeking an IT Operations Management administrator/ ServiceNow Developer to join our team at Marsh McLennan. As an ITOM admin at Marsh McLennan, you will be responsible for supporting, developing, and maintaining the integrations and applications within ITOM that enhance our IT infrastructure, operations and services both on-prem in the cloud. You will work collaboratively with cross-functional teams to deliver high-quality software solutions that meet business requirements and improve user experience.
What can you expect
- Build and customize solutions across ITSM, ITOM, Security Incident Response, Software asset Management, and Hardware Asset Management
- Configure and customize the ServiceNow ITOM suite, including ServiceNow Discovery, Service Mapping, CMDB, and CSDM
- Develop and configure workflows, business rules, UI policies, client scripts, and integrations
- Ensure high-quality coding standards, maintainability, and compliance with best practices.
- Investigate, diagnose, and resolve issues as reported by customers or automated alerts
- Work closely with cross-functional teams, senior developers, and architects to refine technical approaches and system architecture to ensure successful delivery of ServiceNow solutions
- Develop and maintain technical documentation for ITOM solutions implemented.
- Troubleshoot and resolve technical issues related to ITOM processes and systems.
- Participate in code reviews, knowledge-sharing sessions, and technical workshops.
- Help define best practices for module development in a high-compliance regulated setting
What you need to have: .
- 3 years of experience as a ServiceNow Developer , including hands-on module development and scripting, with a focus on ServiceNow ITOM solutions for Cloud (AWS/Azure/GSC) and On-Premise
- Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, ITSM, and CSDM
- Experience with ITIL practices and frameworks
- Proficiency in JavaScript, Glide, and related ServiceNow development tools.
- including hands-on module development and scripting
- Ability to work in a collaborative, fast-paced environment with a strong growth mindset
What makes you stand out:
- ServiceNow certifications (CSA, CIS-Discovery, CIS-Service Mapping, etc.) are a plus.
- ServiceNow Application Portfolio Management (APM) experience
- Experience working in or with regulated industries such as insurance, healthcare, or finance
- Exposure to Agile methodologies and CI/CD practices within ServiceNow environments.
- Strong problem-solving skills and a passion for building scalable enterprise solutions.
- Experience with writing and executing tests with the Automated Test Framework
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X .
Marsh McLennan offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration, personal connections and professional development of working in the office. Employees are authorized to work remotely. If needed, some teams also schedule weekly anchor days where the entire team meets in person at the site office..
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