Presales Executive

Role & responsibilities

• Handle inbound and outbound calls to prospective customers.
• Qualify leads and understand customer requirements.
• Schedule site visits and appointments for the sales team.
• Follow up regularly with prospects to maximize conversions.
• Maintain accurate customer data and interactions in the CRM.
• Deliver an exceptional customer experience throughout the pre-sales journey.
• Coordinate with internal teams to ensure seamless customer communication.
• Meet lead conversion and follow-up targets.

Preferred candidate profile

• 3-8 years of experience in Presales, Telecalling, Customer Service, or Inside Sales.
• Exceptional verbal communication skills in Telugu, Hindi, and English.
• Strong interpersonal, persuasion, and relationship-building skills.
• Proven experience in telecalling and customer handling is mandatory.
• Ability to engage with premium customers professionally and confidently.
• Comfortable working with CRM systems and achieving sales targets.

Preferred Background

Candidates with experience in any of the following will be preferred:

• Selling premium or luxury financial products such as American Express (Amex) Cards, Platinum Cards, or other high-end banking products.
• Customer support or guest relations in the airline industry.
• Customer-facing roles in the hospitality or luxury service industry.
• Experience handling high-net-worth individuals (HNIs) or premium clientele.