About Merchmix

Merchmix is a fast-growing SaaS platform helping brands and businesses streamline merchandising, product operations, and business workflows through technology. We are building scalable products used by customers globally and are looking for ambitious individuals who thrive in high-growth environments.

Role Overview

We are looking for an exceptionally driven IT Business Analyst who can bridge the gap between clients, product, and engineering teams.

This is not a passive documentation role. We need someone who is highly proactive, relentlessly follows through on action items, keeps stakeholders accountable, and ensures projects move forward without constant supervision.

The ideal candidate is naturally curious, commercially aware, detail-oriented, and comfortable leading conversations with clients, product managers, and engineering teams.

Over time, this individual will independently manage client discussions, gather requirements, define priorities, and drive execution across teams.

Key Responsibilities

Client & Stakeholder Management

Conduct discovery calls and requirement-gathering sessions with clients.
Translate business requirements into clear product requirements and user stories.
Lead client communication and provide regular updates on project progress.
Build trusted relationships with clients and internal stakeholders.
Identify gaps, risks, dependencies, and blockers before they become issues.

Product & Business Analysis

Analyze customer needs, business processes, and workflows.
Create BRDs, PRDs, user stories, acceptance criteria, and process flows.
Work closely with Product Managers and Engineering teams to define solutions.
Assist in feature prioritization and roadmap planning.
Conduct market and competitor research to support product decisions.

Project Coordination

Track project progress and ensure deadlines are met.
Follow up relentlessly with stakeholders to drive accountability.
Maintain project documentation and ensure clarity across teams.
Coordinate between clients, developers, designers, QA teams, and management.
Escalate issues proactively when timelines or deliverables are at risk.

Quality & Delivery

Validate delivered functionality against business requirements.
Participate in UAT and support release planning.
Ensure solutions align with client expectations and business objectives.
Drive continuous improvements in internal processes and workflows.

What We're Looking For

Required Skills

Excellent verbal and written English communication skills.
Strong stakeholder management and interpersonal skills.
Exceptional organizational and follow-up abilities.
Strong analytical and problem-solving mindset.
Ability to manage multiple priorities simultaneously.
Experience creating documentation such as BRDs, PRDs, user stories, and process flows.
Comfortable working with Agile product development teams.
Proficiency with tools such as Jira, Confluence, Notion, Google Workspace, or similar.

Ideal Candidate Traits

Highly proactive and self-driven.
Relentless in driving tasks to completion.
Comfortable challenging assumptions and asking difficult questions.
Naturally curious and eager to learn.
Strong sense of ownership and accountability.
Thrives in fast-paced startup environments.
Comfortable speaking directly with clients and senior stakeholders.
Don't wait to be told what to do.

Preferred Qualifications

Bachelor's degree from a reputable university.
1-4 years of experience in IT Business Analysis, Product Operations, Project Coordination, or related roles.
Experience working with SaaS products is highly preferred.
Exposure to software development lifecycle and Agile methodologies.

Why Join Merchmix?

Work directly with founders and leadership.
High ownership and visibility from day one.
Opportunity to influence product direction and business decisions.
Fast career growth in a rapidly scaling SaaS company.
Exposure to international clients and cross-functional teams.
Opportunity for international travel to our global offices in Australia, UK & US

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IT Business Analyst

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