Portfolio IT Executive

Your day to day

• Hotel systems and Guest Experience

• Ensure daily IT check list is followed

• Check the interfaces and connectivity of hotels

• Attend user calls and resolve or align right team to action

• Be the first point of contact for hotels users for any technical or application issues

• Understand the requirements clearly from end user and provide solutions

• Support and guide local IT resource

• Creation/deletion of users id as per csa guide line

• Train local hotel resource on WIFI signal testing and documentation

• Coordinate with MSP for signal improvements

• Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement

• Ensure CSA documents for assigned hotels are completed

• Check the backup for previous night is completed without any error

• Take manual backup in case of tape backup failure and documented

• Backup tape are changed regularly and documented the inventory

• Check all scheduled tasks for file backup, dco are completed for previous day

• Check for regular system updates complete the pending systems

• Highlight ITM on any SLA deviations from vendors

• Ensure the local resource availability or escalate to ITM and vendor if any deviation

• Train new Local resources on their routine task and call logging process

• Support users on daily calls

• Proposing any new suggestions which can improve the user or Team efficiency

• Maintenance of the inventory

• Follow up finance for any bill payments ( AMC, ILL Bills etc

Hotel systems and network

Check the network for latency and performance
Regular backup of firewall and switches
Check for firewall rules and make changes accordingly
Ios upgrade of firewall and switches
Ensure daily IT check list is followed
Check the interfaces and connectivity of hotels
Attend user calls and resolve or align right team to action
Be the first point of contact for hotels users for any technical or application issues
Understand the requirements clearly from end user and provide solutions
Support and guide local IT resource
Creation/deletion of users id as per csa guide line
Train local hotel resource on WIFI signal testing and documentation
Coordinate with MSP for signal improvements
Ensure CSA documents for assigned hotels are completed
Check the backup for previous night is completed without any error
Take manual backup in case of tape backup failure and documented
Backup tape are changed regularly and documented the inventory
Check all scheduled tasks for file backup, dco are completed for previous day
Check for regular system updates complete the pending systems
Highlight ITM on any SLA deviations from vendors
Ensure the local resource availability or escalate to ITM and vendor if any deviation
Train new Local resources on their routine task and call logging process
Support users on daily calls
Proposing any new suggestions which can improve the user or Team efficiency
Maintenance of the inventory
Follow up finance for any bill payments ( AMC, ILL Bills etc) What we need from you
Diploma or Vocational Certificate in Computer Science or IT or related field
1 years related experience or with computer set-up and troubleshooting
Working knowledge of networks and operating systems and databases
Strong analytical and problem-solving skills
Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
Great communication skills
A team player, proactive, responsible, hardworking and able to work under pressure

What we offer:

• 5-day work week

• On-duty meals

• Medical insurance ESIC (as applicable)

• Learning development opportunities

• Employee stay and FB discount across IHG hotels (as applicable)

• Global Internal transfer mobility within IHG (optional, subject to eligibility NOC)