Deputy Unit Manager

Responsibilities:

Job Description - Areas of Responsibility Indicative Activities

Customer Experience

• Process oriented - should be able to implement & follow all set food & beverage SOP
• Restaurant food rating
• Section food rating
• Ensure minimisation of dispatch related errors
• Regular food testing at the unit for quality & quantity being served.
• All food safety and hygiene level in place at unit.
• Audit targets achieved
• All products available at unit to serve 100% satisfaction.
• Set targets for CAPD to be achieved. (Ar_P, O_D & Prep Time)
• Continuous follow-up with field ops for order pickup by DE's (For Delay in pickup)
• All products serve within self life.

Financial

• Achieving AOP (All controllable cost)
• Opening & Closing checklist followed
• Control Food Cost & Wastages
• Restaurant Rating (Focus on Product)
• Optimum use of labour at the unit
• Forecasting sales
• Ensure right indent is done as per sales forecast
• Daily reports as per brand sop
• Daily Inventory check.
• Proper GRN process at the unit to be followed.
• Follow-up with respective teams for smooth functioning of the unit.
• Coordinate with finance team for utility payment
• Correct Mid month & Monthly MIS
• Proper management for petty cash expense and strive towards reducing petty cast expenses
• Daily self Life check to ensure minimum spillage.

Brand & Marketing Plan

• LSM activity for new launch product
• LSM activity to increase orders

People Management

• One on One with team Member.
• Regular RNR
• Employee engagement activities
• Personal hygiene for team members
• Daily briefing with the team
• Retention of people. As per set target.
• Ensure every team member is trained on Brand SOP
• Training team members for next level responsibility / Growth (Operations)
• Refresher Training of team
• Duty Roaster

Process / Initiatives

• Follow & Implement Brand SOP's at the unit level.