Experience
3 - 7 yrs
Job Location
Hyderabad, India
Vacancy
1
Designation
Technology Support Specialist
Job Type
Not specified
Job Description
Job Title
People Tech Analyst
Location Hyderabad, India
Employment Type Full Time
Job Summary To provide responsive, day-to-day support across AVEVA's People Technology platforms - primarily Workday, ServiceNow HRSD, and Peakon - by triaging queries, analysing issues, and delivering accurate, system-based solutions in line with established processes. The role focuses on operational excellence, including maintaining data integrity, contributing to knowledge assets, and collaborating with the wider team to ensure platforms remain reliable, efficient, and user-centric. The Analyst supports a seamless user experience while identifying opportunities for continuous improvement.
Responsibilities - Act as a reliable first point of contact for People Technology queries, providing guidance on system functionality, standard processes, and best practices.
- Triage and manage incoming requests, performing initial issue analysis and routing or escalating where appropriate.
- Monitor support queues, meet SLAs, and maintain clear, accurate case notes to support traceability and audit requirements.
- Assist with executing EIBs and processing Service Request cases, ensuring accuracy and adherence to system controls and established procedures.
- Use, maintain, and contribute to knowledge articles and work instructions, ensuring content reflects system functionality and support processes.
- Maintain the teams internal knowledge base by keeping content up to date, ensuring alignment with defined support processes.
- Support User Acceptance Testing (UAT) and regression testing by executing test scripts, recording results, and identifying defects or unexpected system behaviour.
- Identify recurring issues or system-related pain points, providing insights and suggestions to improve system performance and user experience.
- Handle system and personal data responsibly, ensuring compliance with GDPR and internal data governance policies.
- Support audit, data quality, and housekeeping activities as required.
- 12 years' experience in HR technology, systems support, or a related operational support role.
- Basic understanding of HR systems, data structures, and system architecture (preferred).
- Experience using case or ticket management systems (e.g. ServiceNow).
- Strong attention to detail, with experience maintaining accurate system data, records, and audit-ready documentation.
- Ability to follow established processes and controls, understand dependencies, perform basic issue analysis, and escalate appropriately.
- Understanding of GDPR and responsible handling of sensitive employee data.
- Strong customer service, written communication, and stakeholder management skills.
- Good organisation and time management skills, with the ability to manage competing priorities.
- Exposure to User Acceptance Testing (UAT) and/or regression testing.
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