People and Culture

The HR Facilitator will support the Business HRBP in executing HR initiatives and ensuring seamless delivery of people processes across the assigned business/function. The role acts as the first point of contact for employees and managers for day-to-day HR operations while enabling the HRBP to focus on strategic business partnering.

Key Responsibilities

Employee Lifecycle Management

• Employee Connect during joining, induction and onboarding.
• Support exit interviews and closure of separation formalities.

Business HR Support

• Assist the Business HRBP in implementing HR policies and initiatives.
• Coordinate manpower movements and maintain employee records.
• Track organisational changes and update HR systems accordingly.
• Support workforce planning and hiring coordination with Talent Acquisition.

Performance Management

• Coordinate performance management timelines and communication.
• Follow up with managers and employees on goal setting, reviews and appraisals.
• Maintain performance-related reports and dashboards.

Employee Engagement

• Support engagement initiatives, recognition programmes and employee events.
• Assist in conducting employee surveys and analysing feedback.
• Coordinate communication related to HR initiatives.

Employee Relations

• Address routine employee queries related to HR policies and processes.
• Escalate complex employee concerns to the Business HRBP.
• Support disciplinary processes and documentation when required.

Learning & Development

• Coordinate learning nominations and training logistics.
• Track completion of mandatory learning programmes.
• Support implementation of capability-building initiatives.

HR Analytics

• Prepare dashboards on:
• Attrition
• Performance cycle completion
• Engagement activities
• Provide data support for business reviews.

Key Performance Indicators (KPIs)

• On-time completion of HR processes
• Employee query resolution within defined SLAs Life cycle
• Performance management completion rates
• Engagement activity execution
• Quality and timeliness of HR MIS

Qualifications

• MBA/PGDM in Human Resources (preferred)
• Graduate with relevant HR experience may also be considered

Required Skills

• Strong interpersonal and stakeholder management skills
• Good understanding of HR processes and employee lifecycle
• Working knowledge of labour laws and statutory compliance
• Proficiency in MS Excel, PowerPoint and HRMS
• Strong analytical and reporting skills
• Good communication and coordination abilities
• High attention to detail and ability to manage multiple priorities

Competencies

• Customer-centric mindset
• Execution excellence
• Collaboration and teamwork
• Problem-solving ability
• Ownership and accountability
• Confidentiality and integrity
• Learning agility
• Time management