Pearls Sales Executive

Key Responsibilities:

1. Sales Generation:

• Assist customers in selecting pearl jewellery based on their preferences, occasions, and budget.
• Actively promote pearl collections, new designs, and customized pearl jewellery to achieve sales targets.
• Explain pearl quality factors such as type, luster, size, surface quality, shape, and origin.

2. Customer Relationship Management:

• Build and maintain strong relationships with customers to encourage repeat purchases.
• Address customer queries and resolve concerns related to pearl jewellery purchases.
• Follow up with customers after purchase to ensure satisfaction and build long-term loyalty.

3. Store Operations:

• Maintain a clean, well-organized, and attractive pearl display section.
• Ensure accurate billing and proper documentation for all transactions.
• Assist with inventory management, stock handling, replenishment, and display of pearl jewellery.

4. Product & Market Knowledge:

• Stay updated on pearl types (Akoya, Freshwater, South Sea, Tahitian, etc.), trends, and designs.
• Educate customers on pearl care, storage, restringing, and repair services.
• Monitor competitor offerings and market trends to remain competitive.

5. Promotions and Marketing:

• Participate actively in exhibitions, store events, sales campaigns, and customer outreach programs.
• Collect customer feedback and suggest improvements in pearl collections and marketing strategies.

6. Team Collaboration:

• Work closely with the Store Manager and team members to achieve sales and service targets.
• Share customer insights, market feedback, and sales ideas to support product planning and promotions.

Key Skills and Qualifications:

• Education: Minimum High School Diploma; a degree in Business, Marketing, or a related field is an advantage.
• Experience: Prior retail sales experience preferred; experience in pearl or jewellery sales is an added advantage.
• Communication: Strong verbal and interpersonal skills to confidently explain pearl quality and designs.
• Sales Skills: Ability to meet sales targets and perform well in a customer-facing retail environment.
• Customer Service: Customer-focused approach with strong problem-solving skills.
• Attention to Detail: Good understanding of pearl grading, jewellery presentation, and handling.